JoneSolutions provides services to clients all around the world. JoneSolutions has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to insure these services. The terms of service are applicable to all JoneSolutions.Com Clients.

Content:

All services provided by JoneSolutions may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless JoneSolutions from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of non-acceptable content or links:

Pirated software

“Illegal MP3’s”

Hackers programs or archives

Warez Sites

Child Pornography

Illegal Adult Content (Legal Adult Content is allowed)

JoneSolutions will be the sole arbiter as to what constitutes a violation of this provision.

Any concerns regarding the violation of the rules above should be reported directly to security@jonesolutions.com .

Unlimited Traffic/Hits & Server Resource Usage:

JoneSolutions is pleased to offer our clients unlimited traffic/hits, and server usage. Unlimited Traffic/Hits refers to the number of visitors to your website, NOT the amount of bandwidth/data transfer. Your account is still limited to the alotted bandwidth/data transfer included with your selected package. To maintain the integrity of our service the following traffic/usage limitations apply.

Sites with banners, graphics or cgi’s running from their domain being used on other domains.

Sites with immense graphic archives or galleries.

Sites offering immense download archives, such as .zip, .tar, .ra and .GZ.

Sites running large chat room gatherings.

Sites using more than 20% of system resources

If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or, JoneSolutions may move your site to a different server, to reduce the load on the server you are currently residing… JoneSolutions will be the sole arbiter as to what constitutes a violation of usage limitations. Bandwidth/data transfer will go unmonitored until you reach your account limit, then normal over-usage data transfer costs will apply. At any time JoneSolutions may move your site to a different server, to reduce the load on the server you are currently residing…

Chat Rooms:

JoneSolutions does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.

Background Processes/Programs:

JoneSolutions may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.

Cron Jobs:

JoneSolutions does allow Cron Jobs to be conducted on our servers.

IRC:

JoneSolutions currently does not allow IRC or IRC bots to be operated on our servers.

Commercial Advertising – Email:

Spamming, or the sending of unsolicited email, from a JoneSolutions server or using an email address that is maintained on a JoneSolutions machine is STRICTLY prohibited. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.

JoneSolutions will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal request are fully honored. Please make an effort to limit outgoing mail on your account to no more than 500 pieces per hour. Large mailings are preferred to be sent from the hours of 12AM – 8AM GMT

Backups and Data Loss:

For Shared/Reseller Hosting Clients: Our servers have remote backup via R1Soft. Although, we have this backup in place, it is recommended that you also have a personal backup of your files and data in case of a hardware failure of both the server and our backup. JoneSolutions.Com is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

For Dedicated Server Clients: You are responsible for your backup. If you ordered a server with secondary drive, it will be used for backup but it is also recommended that you get a remote backup in case of a hardware failure. JoneSolutions.Com is not responsible for files and data residing on your server. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on your server.

Server Abuse:

Any attempts to undermine or cause harm to a JoneSolutions server or customer of JoneSolutions is strictly prohibited. JoneSolutions will pursue legal action to the fullest extent for all abuse of the JoneSolutions Network.

Suspension/De-Activation:

If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. JoneSolutions reserves the right to remove any account without prior notice. If JoneSolutions deactivates your account(s) for violating policy, you will forfeit your rights to a refund…and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.

Payment Due Date Policy:

A billing notice is sent to you 5 days prior to your payment due date. Please settle your account/s on or before your due date. There is a 24 hour grace period after payment due date for you to settle your account/s. After the 24 hour grace period has elapsed and no payment has been received, your account will be suspended.

Cancellation Policy:

For Shared and Reseller Hosting, no refund will be given to the Client should the Client decide to terminate the service five (15) days after payment. Also, there is no refund for domain name registration after payment has been made. We also require one week advance notice for account cancellations via email or help desk. For any cancellation notice we received less than one week prior to your payment due date, we will still charge your credit card. For Dedicated Servers, no refund will be given once payment has been made.

COPYRIGHT INFRINGEMENT CLAIM:

Jonesolutions.com respects the intellectual property rights of others.  Any claims of copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA) of 1998 will be promptly replied. You may report an alleged copyright infringement found on or through our website by completing a DMCA Notice of Alleged Infringement and sending it to  security@jonesolutions.com.

Upon receipt of the notice, Jonesolutions.com, in its sole discretion, will take whatever action it deems necessary including removal of the disputed material or content from its website.

DMCA NOTICE OF ALLEGED INFRINGEMENT

  • Provide your name, company affiliation, mailing address, telephone number and email address
  • Identify the copyrighted material that you claim has been infringed
  • Provide the description of the location where the infringed material you claim is found or the URL link where it is shown
  • Include the following statements in the body of the Notice:
    That you have good faith belief that the use of the disputed copyright material is not authorised by the copyright owner, its agent or the law and is not a fair use
    That the information you provided, UNDER PENALTY of PERJURY, is accurate and that you are the owner,  or authorised to act in behalf of the owner
  • Provide your electronic or physical signature

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