Terms of Service
Last updated: March 2025
JoneSolutions provides services to clients all around the world. JoneSolutions has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to ensure these services. The terms of service apply to all JoneSolutions clients.
Content
All services provided by JoneSolutions may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secrets and other statutes. The subscriber agrees to indemnify and hold harmless JoneSolutions from any claims resulting from the use of the service that damages the subscriber or any other party. Non-acceptable content includes: Pirated software, illegal MP3s, hackers' programs, warez sites, child pornography, and illegal adult content.
Cron Jobs
JoneSolutions does allow Cron Jobs to be conducted on our servers.
IRC
JoneSolutions currently does not allow IRC or IRC bots to be operated on our servers.
Commercial Advertising -- Email
Spamming, or the sending of unsolicited email, from a JoneSolutions server or using an email address that is maintained on a JoneSolutions machine, is STRICTLY prohibited. We consider spamming any email that is sent to more than 10 people at a time, that did not ask for it. Opt-In email is acceptable, as long as Opt-Out/Removal requests are fully honored. Please limit outgoing mail to no more than 500 pieces per hour. Large mailings are preferred to be sent from 12 AM to 8 AM GMT.
Backups and Data Loss
For Shared/Reseller Hosting Clients: Our servers have a remote backup via Acronis. Although we have this backup in place, it is recommended that you also have a personal backup of your files and data. JoneSolutions is not responsible for files and data residing on your account. For Dedicated Server Clients: You are responsible for your backup. JoneSolutions is not responsible for files and data residing on your server.
Server Abuse
Any attempts to undermine or cause harm to a JoneSolutions server or customer of JoneSolutions are strictly prohibited. JoneSolutions will pursue legal action to the fullest extent for all abuse of the JoneSolutions Network.
Suspension / De-Activation
If any terms or conditions are not followed, it will result in grounds for account suspension or deactivation. JoneSolutions reserves the right to remove any account without prior notice. If JoneSolutions deactivates your account for violating policy, you will forfeit your rights to a refund. Normal policy is a warning first, and account deactivation is the second offense. Serious offenses may cause immediate deactivation.
Payment Due Date Policy
A billing notice is sent to you 7 days before your payment due date. Please settle your account on or before your due date. There is a 24-hour grace period after the payment due date. After the 24-hour grace period has elapsed and no payment has been received, your account will be suspended.
Cancellation Policy
We require one week's advance notice for all service cancellations via email or the help desk. There will be no refund for all services, including licenses, once payment has been made unless there is a special arrangement with our billing department. For Shared and Reseller Hosting, no refund will be given to the Client should the Client decide to terminate the service fifteen (15) days after payment.
Copyright Infringement Claim
JoneSolutions respects the intellectual property rights of others. Any claims of copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA) of 1998 will be promptly replied to. You may report an alleged copyright infringement by emailing security@jonesolutions.com with a DMCA Notice of Alleged Infringement.