Always Available
We're here 24/7/365.
Every support request is handled by our in-house team — no outsourcing, no bots. We know your server, and we respond fast.
Support Hours
24 / 7 / 365
In-house engineers only
Send us a message
We'll reply within 8 hours during business hours, often much faster.
Contact by Department
Server Management
cPanel, DirectAdmin, Enhance issues, performance tuning, security incidents
tech@jonesolutions.comData Center Locations
Sydney, Australia
Beauharnois, CanadaQuebec, Canada
Helsinki, Finland
Gravelines, FranceStrasbourg, FranceRoubaix, France
Frankfurt, GermanyLimburg, Germany
Mumbai, India
Tokyo, Japan
Warsaw, POL
Singapore, Singapore
Erith, UKLondon, UKDallas, USAFremont, USAHillsboro, USALos Angeles, USANewark, USANew Jersey, USASalt Lake City, USAVint Hill, USAOur Response Promise
Sales tickets answered within 1 hour. Managed server emergencies escalated within 30 minutes. Our clients have seen replies in under 5 minutes.