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Frequently Asked Questions
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What software do you run?

We run the latest, most stable version of Linux, Apache/Nginx, Exim, Dovecot, PHP, ROR, PostgreSQL, MariaDB, and more... We also have a large collection of Perl modules already installed for your use.

What is Virtual Hosting?

Virtual Hosting is where multiple websites (www.domain.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup, and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.

How do I protect my directories with a password/and do you support .htaccess?

Yes! Log in to your control panel.
For cPanel, go to "Files" then click "Directory Privacy".
For DirectAdmin, go to "Advance Features" and click "Password Protected Directories".

Do you have a database system?

We use MariaDB. We have found that our members prefer MariaDB because it is a relatively easy-to-use database program.
Note: PostgreSQL is also supported if you have your own server using cPanel as your control panel.

What do you offer to help me manage my reseller plan and clients?

We offer you such back-end management tools as the DirectAdmin control panel which allows you to set up and completely manage your hosting clients. Also, you and your clients will get access to an unbranded control panel (DirectAdmin) to manage the actual website.

How to Route Emails to another server outside our network

If you have a client that needs to route their emails to a local server or another email service provider here is the step to do that.

1) Login to DirectAdmin
2) Go to Edit MX Records
3) Choose the domain you want to change the email routing for.
4) Under change the MX records to point to Enter fs2
5) Click save.
6) Go to Edit DNS Records
7) Choose the domain that you just edited the DNS records for.
8) Halfway down that page you will see:
domainname.com. 14400 in MX 0 domainname.com.

Change the second entry from domainname.com. to fs2 so it should read:
domainname.com. 14400 in MX 0 fs2

9) At the end of the DNS page you will now add a new A Record for that fs2, which should read:
fs2 14400 A (and the IP of the new mail server that you are pointing to)

10 Click Save and you are done. Now you will just need everything to propagate and update, so give yourself 24 hours.

NOTE: One Step 9, if you do not have an IP, but you have an FQDN such as mail.someonesserver.com you can enter that there also. But this must be a domain name that is registered for use on the internet and not just something someone named their server. It must be tied to a dedicated IP.

What if you do not want to sell space but have multiple domains?

If you have more than one domain to manage, you can sign up for a reseller plan. You can then manage as many domains as you want. You can host as many domains as your space and bandwidth will allow. And whether you are a reseller or just managing multiple domains you still get the DirectAdmin control panel.
Many of our clients choose this option over purchasing multiple individual accounts.

What will I be responsible for and what are you responsible for?

JoneSolutions.Com responsibilities to you, the reseller:
- We provide direct technical support only to you
- We provide billing arrangements only to you
- We provide online support and documentation to you which will help you support your clients

Reseller responsibilities:
- You will provide and domain name registration or transfers if you choose to offer that service.
- You provide direct billing to your customers and handle any collection issues
- You provide direct technical support to your customers
- You and your clients must also adhere to JoneSolutions.Com Hosting Policies.

What features do I get and that I can offer to my customers?

With all our accounts, we do not limit your features, you get unlimited features, and using the DirectAdmin control panel gives you full control of how much or how little you offer to your customers. Here is a summary of the types of features you and your customers will get:

DirectAdmin with Pro PackEstela Mail Gateway
POP / 3 types of Webmail
Email Forwards
Email Aliases
Email Catch-All Account
Spam Filter
MariaDB Databases
PhpMyAdmin
Softaculous (PHP Script Installer)
Sub-Domains
Domain Pointing / Parked Domains
Edit DNS and MX Records
Personal CGI-BIN Access
Mailing List
Custom Error Pages
Protected Directories
Flash Support
AwStats
Master FTP Admin Access
FTP Access
Custom MIME Types
htaccess Override
SSH/Telnet Access
Web Based File Manager
CRON Job Support
Perl Modules Installation
Server Side Includes (SSI)
Backup
and many more...

What is Premium SSD Linux Reseller Hosting and how it is different from other providers?

With our Premium SSD Linux Reseller Hosting, you will get more power resources intended for PHP site hosting like WordPress, Joomla, PrestaShop, Magento, etc...

You will get full 2 Cores for the CPU, 2 GB Ram, and 30 MB/s IO. Our servers are running SSD or NVMe. We do not oversell our servers.

Aside from the powerful resources we offer, your sites will be secured and optimized by our server management expertise. We block any kind of attack against SQL injection, trojan, spam, brute force, etc...

You will feel safe hosting with JoneSolutions.

Can I unblock the ip from the firewall?

Yes, you may.

Just log in to your DirectAdmin control panel and under Extra Features, click ConfigServer Security & Firewall and unblock the IP from there.

If you can't see this, please contact our support to enable this for your reseller account.

What payment method do you accept?

We accept Bank deposits, PayPal, and Credit Cards via 2checkout.com and Xendit.

I want to pay and subscribe to PayPal automatically. How can I do this?

When you first sign up with our service, there is an option to subscribe automatically via PayPal.

If you missed this, you can always subscribe once you receive the invoice for the next cycle.

Note that you need to pay before the invoice due date to subscribe automatically to PayPal. If you pay late, it will not create an automatic subscription.

Is Estela Mail Gateway ( EMG ) included with your server management service?

Yes, it is included for free with EMG Basic Plan, see https://jonesolutions.com/estela-mail/

EMG is a Powerful Redundant Mail Gateway with Anti-Spam and Anti-Virus Protection.

You can be assured that your email will reach Yahoo/Gmail/MSN/Hotmail, etc... without any issues.

How is your server management service different from other providers?

First, we do not use any automation script to secure the server. We do it manually.

We also evaluate the server hardware for optimization. We do not just follow the default setting from cPanel or DirectAdmin.

We have our own custom mod_security rules where we can block hacking attempts including brute force, SQL injection, spam, trojan, etc...

We have our own RBL and more than 2 million grey list IPs including the blacklist where most attacks are coming from.

We have 24/7 Billing and Support.

Security and Optimization are our top priorities when managing your server.

Best of all, we will never leave you in the dark when you need us the most.

If I can't fix my script or my client's script, can you help me?
Server Management FAQ »
Do you track and stop spammers sending spams from my server?
Server Management FAQ »
If I change my root password, should I inform you?
Server Management FAQ »
What if you do not want to sell space but have multiple domains?
Linux Reseller FAQ »
What will I be responsible for and what are you responsible for?
Linux Reseller FAQ »