Knowledge Base

Server Management FAQ

• How is your server management service different from other providers?
• Is Estela Mail Gateway ( EMG ) included with your server management service?
• If some services are down, should I submit a ticket or do you handle this automatically?
• How long have you been in the business?
• Is your management service proactive?
• Is it really true that I can send unlimited tickets?
• Do you update the website script of my clients?
• Can I cancel my account with you anytime?
• Do you support phone or msn chat?
• If I can't fix my script or my client's script, can you help me?
• Are there any discounts if I'll have all my servers managed by you?
• Do you track and stop spammers sending spams from my server?
• If I change my root password, should I inform you?
• How long can you secure my server after payment?
• Do you update my server every month including the kernel?
• Are my server's password and other server details treated securely?
• Are there any hidden fees?
• Do you support 3rd party server software we installed?
• Do I need to pay if I want to change the server and secure it again?