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Server Management FAQ
How is your server management service different from other providers?
Is Estela Mail Gateway ( EMG ) included with your server management service?
If some services are down, should I submit a ticket or do you handle this automatically?
How long have you been in the business?
Is your management service proactive?
Is it really true that I can send unlimited tickets?
Do you update the website script of my clients?
Can I cancel my account with you anytime?
Do you support phone or msn chat?
If I can't fix my script or my client's script, can you help me?
Are there any discounts if I'll have all my servers managed by you?
Do you track and stop spammers sending spams from my server?
If I change my root password, should I inform you?
How long can you secure my server after payment?
Do you update my server every month including the kernel?
Are my server's password and other server details treated securely?
Are there any hidden fees?
Do you support 3rd party server software we installed?
Do I need to pay if I want to change the server and secure it again?