• What payment method do you accept?

• Is your billing department 24/7 ?

• I do not have PayPal account, how can I pay using Credit Card?

• I want to pay and subscribe to PayPal automatically. How can I do this?

• Can I unblock the ip from the firewall?

• What PHP version do you offer?

• What is Premium SSD Linux Reseller Hosting and how it is different from other providers?

• What do you offer to help me manage my reseller plan and clients?

• What is a reseller?

• I would like to start small and once I build up my client base upgrade my account, can I do that?

• What features do I get and that I can offer to my customers?

• How to Route Emails to another server outside our network

• What if you do not want to sell space but have multiple domains?

• How long does it take to set up my reseller account?

• Creating a Custom Nameserver or Hostname

• What will I be responsible for and what are you responsible for?

• Is Estela Mail Gateway ( EMG ) included with your server management service?

• How is your server management service different from other providers?

• How long have you been in the business?

• Do you update my server every month including the kernel?

• If I can't fix my script or my client's script, can you help me?

• Is your management service proactive?

• Are my server's password and other server details treated securely?

• Are there any discounts if I'll have all my servers managed by you?

• Is it really true that I can send unlimited tickets?

• Are there any hidden fees?

• Do you track and stop spammers sending spams from my server?

• Do I need to pay if I want to change the server and secure it again?

• Do you update the website script of my clients?

• Do you support 3rd party server software we installed?

• If I change my root password, should I inform you?

• Can I cancel my account with you anytime?

• If some services are down, should I submit a ticket or do you handle this automatically?

• How long can you secure my server after payment?

• Do you support phone or msn chat?

• How do I obtain my website statistics?

• What software do you run?

• What is SSH?

• What is Virtual Hosting?

• What domain names do you support?

• How do I protect my directories with a password/and do you support .htaccess?

• Can I modify MIME types?

• Do you offer Server Side Includes (SSI)?

• Do you provide shell/telnet support?

• Do you have a database system?

• Can I have cron jobs?